How to Fix ERR_Internet_Disconnected the Right Way


No matter what browser you’re using, chances are that you’ve had this problem before, or you might be dealing with it right now. If you’re here because of the latter, you’re in the right place because we have all the steps you need to fix the problem.


According to the error message below our good friend Downasaur, you are unable to connect to the internet. It should be obvious that this has something to do with the internet connection but it isn’t always the case.

If you encountered the err_internet_disconnected in Android devices, it could be that a software or a setting from the device is what’s causing the problem. In fact, I have dealt with this problem a lot of times on my old computer where an antivirus is what’s usually causing the problem.

No matter the case, here are the steps that will help you address this net::err_internet_disconnected problem:

Method 1: Are You Really Connected to the Internet?

Before anything else, you should check if you really are connected to the internet.

Start by checking the network status of your computer. If it shows you’re disconnected, proceed to check if the network cables are properly plugged in and that your network devices are running perfectly.

A lot of times, the problem is caused by a loose ethernet cable. Unplugging the cable and cleaning the port before plugging it back in usually solves the problem. However, if it still persists, then proceed to the next method.

Method 2: Power Cycle Both the Router and the Computer

Try to power cycle your router first. The err_internet_disconnected error is caused by a faulty network connection and a good restart should do the trick.

However, if it still persists, restarting your computer should also do the trick. In fact, I have had this problem in the past with my old computer and this worked out for me most of the time. But if this still persists, then proceed to the next method.

Method 3: Fixing Your LAN Settings (Local Area Network)

There are cases where this problem shows up after installing a software as some software just changes the network settings without you knowing.

If you installed a software just recently, consider checking your Local Area Network settings because this might be what’s causing the problem.

To do this, follow the steps below:

  • Step 1: Open Control Panel by typing in “control panel” from the Start menu if you’re using other versions of Windows. Alternatively, you can type in Internet Options directly from the Cortana search if you’re using Windows 10 and skip Step 2.
Open Control Panel
  • Step 2: Click on Internet Options.
Click on Internet Options
  • Step 3: Navigate your way to the Connections tab and click the LAN settings button located at the lower right corner just above the OK, Cancel, and greyed-out Apply buttons.
Navigate your way to the Connections
  • Step 4: Uncheck all the checkboxes and click OK.
Uncheck all the checkboxes and click OK
  • Step 5: Close your browser if you had it open in the background and open your browser to see if the changes fixed the problem.

There are cases where this works out but if it still persists, chances are that it’s a setting from your browser that’s causing this, so read on.

Method 4: Clearing Your Browsing Data

It could be that you’re using a Firefox or Chrome browser, so we made 2 steps below. Follow the steps according to what browser you’re using.

For Google Chrome:

  • Step 1: Open your Google Chrome browser and type in chrome://settings/clearBrowserData in the address bar.
  • Step 2: Make sure that the option beside the Time Range is set to All Time, otherwise, change it by simply clicking the drop-down menu.
  • Step 3: Tick every option before clicking on Clear Data.
  • Step 4: Restart the browser and check if this fixes the problem.

For Firefox:

  • Step 1: Open your Firefox browser and press Ctrl + Shift + Del to open the Clear All History window.
  • Step 2: Click the Clear Now button beside the Cancel button.

Method 5: Antivirus or Security Software Restriction

It’s one of the more common culprits to this problem. In fact, this is what usually fixes the problem in my case.

This is why it’s worth checking if your antivirus or a security software is blocking your browser from accessing the internet.

Simply head over to the software’s setting, allow the browser or disable the restriction, and your problem should be solved. If this doesn’t fix the problem or if you’ve messed up with the settings, reinstalling the antivirus should do the trick as it resets all the settings back to default.

At this point, you should have the problem fixed. But in case the problem still persists, the either of the last 2 methods will surely be your ticket to finally fixing this problem.

Method 6: Resetting Network Settings or Flushing DNS

These methods are very effective when it comes to fixing network issues. But this will require you to open Command Prompt and do the fix from there.

It may be intimidating for non-tech-savvy people but it’s easier than you thought. Just follow the steps below:

  • Step 1: Type “cmd” without quotes after pressing the Windows Key.
  • Step 2: Right-click on Command Prompt and click Run as administrator.
  • Step 3: Type ipconfig /flushdns first and hit Enter. (Wait for the process to complete before proceeding to the next step.)
  • Step 4: Type ipconfig /renew second and hit Enter. (Wait for the process to complete before proceeding to the next step.)
  • Step 5: Type netsh int ip set dns third and hit Enter. (Wait for the process to complete before proceeding to the next step.)
  • Step 6: Type netsh winsock reset after and hit Enter. (Wait for the process to complete before proceeding to the next step.)
  • Step 7: Restart your computer for the changes to take full effect and open your browser.

A lot of people find this fix to be the solution. If this still didn’t fix the problem, then it could be a driver problem.

Method 7: Reinstalling Your Network Adapter

Another very effective fix is to reinstall your network adapter because this will revert all the network settings to default. To do this, follow the steps below:

  • Step 1: Press Windows+R keys to open the Run command and type in devmgmt.msc to open the Device Manager.
open the Run command and type in devmgmt.msc
  • Step 2: Click the Network adapters to see more dropdown options.
  • Step 3: Right-click on your network adapter and choose Uninstall device.
Right-click on your network adapter and choose Uninstall device
  • Step 4: Restart your computer. Your computer should detect the missing drivers and install a fresh, new one.

After going through all the methods, you should have your problem fixed. But if for some reason, you still have the err_internet_disconnected problem, then the problem may be caused by a hardware failure.

It will be best if you contact the device manufacturer as they should know what’s the best course of action for your case.


This problem is intimidating at first but now you know what to do, this shouldn’t be as hard as you thought it was.

Share this with your friends or tell us if which method worked for you!