7 Reasons Why Your Internet Keeps on Disconnecting

IP Address conflict

Don’t you just hate it when you’re watching your favorite cat video or playing a heated online game just to be abruptly disconnected for whatever reason and now you’re so angry you want to punch your monitor or kick down the modem? Don’t worry, we’ve all been there.

Today we’ll be looking at the biggest and most common reasons why your internet keeps disconnecting. So many reasons, you can practically make a country song out of them,

We’ll learn the usual suspects that cause internet disconnection as well as finding out possible solutions to fix the problem. Please take note that not all of the given solutions here are guaranteed to alleviate the problems.

We’ll be separating them into 2 categories: Hardware and software

Hardware Problems

Internet problems are usually caused by the peripheral that powers up the internet itself. It could be a router, a cable, a network card or maybe the wires outside your house.

1.  Cable/DSL Modem

CableDSL Modem

We’re pretty sure at this point, you’re tired of seeing the same answer from Google regarding your frequent internet issue but you can’t blame them. The modem is always the common culprit here.


Here are very common reasons why your modem keeps disconnecting:

  • Outdated model that couldn’t catch up with the internet provider’s firmware

  • Loose cable that results in inconsistent connection

  • Your internet provider itself--either they’re incompetent or having a major malfunction in the servers

  • Broken model possibly due to falling or a doggo thought it was food and tried to chew it


You may have heard these a thousand times already but if it works for everyone else, then it works for you.

Restarting your modem

  • Turn off your modem using the on/off button

  • Take out the cable and switch

  • Wait for at least 20 seconds to a maximum of 2 mins

  • Put back the cable and the switch and turn the modem on again

Changing the cable

  • If you feel like it’s the cable’s fault, just switch out with a new one like this 50-feet modem cable.

Call your internet provider

  • If all else fails, know that it could be on the internet provider’s side that’s causing no internet inside the house

  • What you want to do is call an operator and ask for a visit from the tech team to check out what’s wrong

  • It could either be a faulty wiring or the modem itself. Whichever reason is, they’ll definitely change it for free

2. Wireless/Wired Router

WirelessWired Router

These days, the most common type of internet provision in a household is a wi-fi router. It’s always best to be able to use the internet freely anywhere in the house without any wires that will make anyone go haywire.


The problems are similar to the Cable/DSL modem too if the router keeps disconnecting:

  • Possible outdated router model

  • Damaged router

  • Faulty wiring

  • Internet provider itself


Nonetheless, there are still some ways to get you back to enjoy your wireless fidelity:

  • Try resetting your router just like the Cable/DSL modem

  • If your computer can’t connect to the wireless service, use a direct cable

  • If all else fails, contact your internet provider to help solve the issue

3.  Network Card

Network Card

Sometimes it’s really not your modem’s fault at all but rather the equipment that’s responsible for receiving the internet in your computer.

Please take note that this one only applies to desktop computers and not on laptops nor phones at all.


The only way to know is to open up your CPU and check the card itself. Verify if there is something fishy about it but if it’s not, it’s best not to touch it even further.

  • The most possible reason why your network card isn’t working is that of a faulty hardware--either because of a damage or too much dust build-up


This situation is quite seldom but if this happens to you, there’s one way to be able to have a proper internet card again.

  • The best way to solve this issue is just by either cleaning out the dust or buy a new one. If it does happen to be busted, an Intel Wireless AC is an example that works as an internet card for modern PCs.

Software Problems

If the hardware isn’t the root of the problem why your internet keeps disconnecting, it’s most likely the system itself. It doesn’t take a hacker or a coder to solve the common disconnection problems at all so just follow our steps and you can get to watch Pewdiepie videos or scroll through memes on social media again.

4. IP Address conflict

IP Address conflict

This is likely due to multiple devices.


If you’re running multiple devices so they can all use the internet, chances are you might be caught in an IP address conflict.

  • The router is confused where to deliver the internet data to which device because of similarities within their IP addresses.

  • Duplicates happen like a phone and a laptop having the same code of

  • When there are duplicate IP addresses, the router won’t be able to send the internet to each device.

  • Every connected device must have its own exclusive IP Address


Simply the best way to resolve such issue is by contacting your internet provider via their tech support. However, if the tech support isn’t available, here are a few steps to solve the issue:

On computers (Windows Vista/7/8/10)

Based on Netgear.com on how to set a static IP for your computer.

  • Go to Start, then Control Panel and then Network and Sharing Center.

  • Click on Change adapter settings.

  • Right-click on Local Area Connection and choose Properties.

  • From there, choose Internet Protocol Version 4 (TCP/IPv4) and click Properties, which is next to the Install and Uninstall buttons.

  • Click on Use the following IP address. Fill in all the information. If you’re not sure about this part, you must consult your internet provider so they’ll share you the info you need.

  • Click OK and exit the Local Area Connection.

On Android devices

  • Go to Settings

  • Tap Connections

  • Select Wi-Fi

  • Hold down on the wi-fi network you’re connected to and choose Manage Network Settings

  • A pop-up should appear, revealing the IP address and Gateway.

  • Ignore the gateway and tap on IP Address and fill out the given info (Example:

5. Internet Protocol

Internet Protocol

A more complicated matter but done in a simpler solution with just 3 steps.


Another issue is the internet protocol. This is a bit more complex than the IP address conflict but read carefully and you’ll get through the complications.

  • On a simpler note, there’s really no exact cause as to why internet protocol ceases the network from running on your device, affecting all the others connected to the router.

  • On a more technical standpoint, internet protocol stops your device from connecting to the network due to complications in the registry.


The best way to solve this problem is by resetting the internet protocol itself. When it’s successful, it should come back with a brand-new registry, free from any duds.

  • Press the Windows button + R to bring up the Run command.

  • In the box, type in “netsh int ip reset resetlog.txt” without the quotation marks.

  • Restart the computer.

6. Network Card Drivers on computers

Network Card Drivers on computers

It may sound intimidating at this point but trust us, it’s easier than it looks. Just read the following very carefully.


One of the bigger hassles as to why your mobile device or computer keeps disconnecting from wifi is because of the failed network card drivers.

  • This is either due to complications in the device registration or another crack in the registry.


The best way to do this is to restart your driver itself. Read carefully and follow the instructions:

  • Click Start and then open Control Panel.

  • From there, go to Hardware and Sound.

  • After clicking on Hardware and Sound, you should see Devices and Printers.

  • Under Devices and Printers, click Device Manager.

  • Find Network Adapters and open the subpanel. You should find different adapters there.

  • One by one, select an adapter and click Update Driver Software, located on the upper portion of the window.

  • When you’re done updating, restart the computer.

7. Corrupt Windows System Files on computers

Corrupt Windows System Files on computers

This is the last straw as to why your internet keeps on disconnecting. It’s a harsh reason but just hope this doesn’t happen to you.


The worst possible reason for your computer not being able to connect to the internet is due to windows system files.

These essential files are corrupted due to a spyware or a virus.


Needless to say, you have two options but pray that the first one works than the second.

  • The very first solution is to install an antivirus program and scan the threat. This should bring back matters normally and get you surfing the interwebs again.

  • If not, then your other solution is to hard reboot your system. Yes, you must wipe your computer’s precious data to be able to use the net again. Don’t forget to back-up all the files first before doing so.


There you have it, 7 common culprits as to why your internet keeps on disconnecting.

While you can technically do any of these yourself, we highly recommend you talk to your internet provider’s tech support instead. The last thing you want is to have your situation become much worse than what it originally was.

They’re the ones who know everything about your internet condition more than anyone else besides you.There you have it, 7 common culprits as to why your internet keeps on disconnecting.

While you can technically do any of these yourself, we highly recommend you talk to your internet provider’s tech support instead. The last thing you want is to have your situation become much worse than what it originally was.

They’re the ones who know everything about your internet condition more than anyone else besides you.